SHIPPING 

All orders are shipped from our store the next business day using NZ Post.

Delivery timeframes are typically:

• 1–3 business days for urban addresses
• 2–5 business days for rural delivery
  

Once your order has been dispatched, you'll receive a tracking number so you can follow its journey to your doorstep.

RETURNS

At Max Wilson’s we understand that for some people buying jewellery, watches and gifts online can be a daunting experience. We want to put your mind at rest and offer you a no questions asked, 10 day exchange policy on all website purchases. If for any reason you wish to return an item purchased from Max Wilson’s online, simply notify us within 10 days from the date of sale and we will happily exchange it for another item or give you a store credit for up to the same value, no questions asked.

• Returned goods must be in original condition and supplied with packaging and warranty cards. Items must be unworn, and not damaged in anyway.
• Max Wilson’s cannot accept the return of any custom made, altered or specially ordered items.
• Max Wilson’s do not cover the cost of return shipping, and are not liable for any damage or lost during return shipment.
• For any goods found to be faulty we will fulfill our obligations under the Consumer Guarantees Act 1993.

Please note that Max Wilson’s can cancel any order up until the time it has been delivered to your specified delivery address. In the event of such a cancellation, you will be notified as soon as possible and a refund will be processed in the manner in which you paid. If Max Wilson’s cancels your order for any reason, neither you nor Max Wilson’s will be under any further obligation to one another.